Privacy Policy

Who we are

PRO-AM Inc.(“PRO-AM”, “we”, “us”) provides on-site waste management, valet trash and hauling services in Orange County, California. This policy covers our public website and our back office, the web application our staff use to run routes, file service reports and bill customers. It does not cover third-party sites we link to.

What we collect

Staff and invited user accounts

Name, email address, phone number, role, a hashed password and sign-in records (session cookies, time of sign-in, IP address and browser). We use these to let you sign in, keep your account secure and record who made each change.

Customers and properties

Names, addresses, phone numbers and email addresses of the property managers, HOAs, businesses and residents we serve, along with service agreements, pricing, schedules and billing contacts.

Service reports

When our crews visit a property they record what they did: notes, photos of enclosures and items, signatures, times, and the location of the property served. Reports are tied to the property and the crew member who filed them.

Website inquiries

If you use the quote or contact form on our website, we receive the details you enter, such as your name, company, email, phone, property address and message, so we can reply.

QuickBooks Online data

PRO-AM bills its customers through QuickBooks Online. When a PRO-AM administrator connects our QuickBooks company to the back office, the back office reads our QuickBooks customer list and our products and services so they can be matched to our own records, creates invoices for work PRO-AM performed (with the related service reports attached), and reads those invoices’ payment status. We use this access only to produce PRO-AM’s own invoices and to know when they are paid. We do not use QuickBooks data for anything else, and we do not share it.

The QuickBooks access tokens are stored encrypted in our database. Access can be revoked at any time, either by disconnecting in the back office under Settings → QuickBooks, or from the Apps page inside QuickBooks Online. Once disconnected, the back office can no longer read from or write to QuickBooks.

How we use information

• To schedule, perform and document our services.
• To share service reports with the customers they belong to.
• To invoice customers and track payments.
• To reply to inquiries and send account emails, such as invitations and password resets.
• To keep our systems secure and to investigate misuse.

What we don’t do

We do not sell or rent personal information, and we do not share it for advertising. Our back office has no advertising, no third-party analytics and no cross-site tracking. The only cookies it sets are the ones needed to keep you signed in.

Service providers

We rely on a small number of providers, each of which only handles data needed for the service it provides to us:

• Hosting. The application and its database run on a server operated by PRO-AM.
• Cloudflare R2 stores service report photos and attached files.
• Resend delivers our emails, such as invitations, password resets and shared reports.
• Intuit QuickBooks Online is our accounting system, used as described above.
• Route4Me plans and tracks our daily routes, so it receives the property addresses and stop notes for each route.

We may also disclose information when required by law, or to protect the rights and safety of our staff, customers or the public.

How long we keep it

We keep customer, property, service report and billing records for as long as we serve the customer and afterward for as long as we need them for tax, accounting and legal purposes. Staff accounts are deactivated when someone leaves; the history of what they did is kept with the records it belongs to. Website inquiries that do not become customers are deleted when they are no longer useful, and on request.

Security

The site is served only over HTTPS. Passwords are stored as hashes, never in plain text. Access inside the back office is limited by role and checked on the server and in the database for every request. Integration credentials such as QuickBooks tokens are encrypted at rest. Report links we send to customers are signed and expire. No system is perfectly secure, but we work to protect what we hold and will notify affected people if a breach requires it.

Your California privacy rights

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to:

• know what personal information we collect, use and disclose;
• get a copy of your personal information;
• ask us to correct or delete it, subject to records we must keep by law;
• opt out of its sale or sharing (we do neither); and
• not be treated differently for using any of these rights.

Anyone, wherever they live, can ask to see, correct or delete their information by emailing info@proaminc.com or calling 949-470-0502. We will confirm your request and may need to verify who you are before acting on it. We reply within 45 days.

Children

Our services and systems are for businesses and adults. We do not knowingly collect information from children under 16.

Changes to this policy

If we change how we handle information, we will update this page and the date at the top. For significant changes we will also let affected customers and users know directly.