Terms of Use

These terms apply to PRO-AM Inc.’s public website and to its back office, the web application PRO-AM uses to run its services. By using either, you agree to them. Our Privacy Policy explains how we handle information.

Who the back office is for

The back office is a private business system for PRO-AM staff and for people PRO-AM has invited, such as subcontracted crews and customers. There is no public sign-up. PRO-AM decides who has an account and what each account can do, and may change or end access at any time, for example when someone leaves or stops working with us.

Your account

• Your account is for you alone. Don’t share your password or let others sign in as you.
• Use a password you don’t use elsewhere, and keep it private.
• Tell us right away at info@proaminc.com if you think someone else has used your account.
• You are responsible for what is done under your account.

Acceptable use

When using the website or the back office, you agree not to:

• access data or features your role doesn’t give you, or try to get around access controls;
• enter information you know is false, such as reports of work that wasn’t done;
• copy, export or share customer or company information except as your work requires;
• upload anything unlawful, harmful or that you don’t have the right to share;
• disrupt the service, probe it for weaknesses, or use automated tools against it without our permission.

Report share links

We may email customers links to service reports and documents. These links are signed and expire, and anyone who has a link can open it, so treat them like the documents themselves: forward them only to people who should see them. If a link reached the wrong person, let us know and we will replace it.

QuickBooks connection

The back office can be connected to PRO-AM’s own QuickBooks Online company by a PRO-AM administrator. That connection is used only for PRO-AM’s own billing: creating invoices for our services and reading whether they have been paid. It is not offered to other businesses, and it can be disconnected at any time in Settings → QuickBooks or from the Apps page in QuickBooks Online.

Content and ownership

The website, the back office and their content belong to PRO-AM. Reports, photos and records created while working for PRO-AM belong to PRO-AM and, where applicable, are shared with the customer they concern. Customers’ own information remains theirs.

No warranty

We work to keep the website and back office accurate and available, but we provide them “as is”, without promises that they will always be available, error-free or fit for a particular purpose. Estimates and figures on the website are illustrations, not quotes; your service agreement sets the actual terms of any work.

Limitation of liability

To the extent the law allows, PRO-AM is not liable for indirect or consequential losses, such as lost profits or lost data, that come from using or being unable to use the website or the back office. Nothing here limits liability that cannot be limited by law, and nothing here changes a signed service agreement, which governs if the two conflict.

Governing law

These terms are governed by the laws of the State of California. Any dispute will be handled in the state or federal courts located in Orange County, California.

Changes

We may update these terms. When we do, we will change the date at the top of this page. Continuing to use the website or back office after that means you accept the updated terms.

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